We strongly recommend you read the product descriptions and specifications that are listed on every products page so that you understand exactly what you will receive. These details include what they are made from, how many pieces are in the packet, the approximate weight of each piece and a description of the look that can be created with them, plus much more info.
Please contact us to arrange a return/exchange. You will be provided with a unique Returns Number to help us track your return and send the replacement as soon as possible.
5. RETURNS AND REFUND POLICY (Terms and COnditions)
5.1 In the event that any order is incorrect, it must be notified to us within 7 (seven) days after delivery.
5.2 In the case of incorrect orders, the products shall be returned to us for exchange and we shall redeliver the correct order at our own cost.
5.3 All returned goods must be in saleable condition and the hair products must not have been used or handled, example; packets opened, brushed, worn, labels removed etc, for health and hygiene reasons. Hair returned for exchange must not have been removed from the cardboard for hygiene purposes.
5.3 If any products are faulty or defective, they must be returned to us within 7 (seven) days. We shall replace the products free of charge and redeliver them to you at our own cost.
5.4 Refunds will be considered on individual basis and only in case the product has not been opened, used or handled and a replacement cannot be provided (product discontinued or out of stock).
5.5. The products returned to us, become our property. We shall not be liable for any damages, costs, losses (including without limitation pure economic loss, loss of profit, loss of business, interruptions to business, depletion of goodwill or reputation, and/or loss of commission), claims or liabilities, whether direct, indirect or consequential, incurred by you due to our inability to replace the products.
5.5 We want you be happy with your purchase and should for any reason you not be completely satisfied with your product please notify us immediately through our easy online returns system and return the product to us for exchange within 7 (seven) days in its original packaging. In accordance with the Distance Selling Regulations, we wish to offer you an easy returns policy that is fair and easy so we ask that you return any product as you would have received it, in full packaging, un-opened and in no way worn.
5.6 When using our easy online returns system, we will give you a unique returns number (RMA), should any item be returned without an RMA, it will be declined and returned to you at your own cost. Once you have your RMA number you can return the product to us at your own expense within 7 (seven) days of receipt delivery. The item whilst in your care must not be damaged or show any sign of being worn. Should the item be returned in breach of these conditions, you will not be given a replacement option and may be liable for re-packaging or product replacement costs.
5.7 When returning your item you must take care to send it within 7 (seven) days of receipt of delivery and send by a reputable courier service to ensure the safe delivery of the returned product. A courier will provide you with insurance and a tracking number should any delivery dispute arise. Should an item not be sent by a courier service, we will not be held liable and will only replace items that have arrived with us by a tracked courier service. This is in accordance to the Distance Selling Regulations which state that the product is in your care until it arrives back with us.